How we protect your privacy
Most of the personal data we collect is directly provided by our users when they register and use our services. Other data is collected by recording interactions with our services.
Account & Contact Data: When you register on our website to use or download one of our products, or to subscribe to one of our services (Odoo Online, Free Trial, Odoo Apps, etc.), or fill in one of our contact forms, you voluntarily give us certain information. This typically includes your name, company name, email address, and sometimes your phone number, postal address (when an invoice or delivery is required),your business sector and interest in Odoo, as well as a personal password.
We never record or store credit card information from our customers, and always rely on trusted third-party PCI-DSS-compliant payment processors for credit card processing, including for recurring payment processing.
Job Application Data: When you apply for a job on our website or via an employment agency, we usually collect your contact information (name, email, phone) and any information you choose to share with us in your introduction letter and Curriculum Vitae. If we decide to send you a job proposition, we will also ask you to provide extra personal details as required to fulfill our legal obligations and personnel management requirements.
We will not ask you to provide information that is not necessary for the recruitment process. In particular, we will never collect any information about your racial or ethnic origin, political opinions, religious beliefs, trade union membership or sexual life.
Browser Data: When you visit our website and access our online services, we detect and store your browser language and geolocation in order to customize your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser for statistical, security and legal purposes: your IP address, the time and date of your visit, your browser version and platform, and the web page that referred you to our website.
Customer Databases: When you subscribe to an Odoo Cloud service and create your own Odoo database (for example by starting a Free Trial), any information or content you submit or upload into your database is your own, and you control it fully.
Similarly, when you upload an on-premises database to the Odoo Upgrade website, you own the data in it.
This data will often include personal information, for example: your list of employees, your contacts and customers, your messages, pictures, videos, etc. We only ever collect this information on your behalf, and you always retain ownership and full control on this data.
Free Trial Session Recording: When you start a free trial on our Odoo Cloud service, you may be offered the possibility to consent to the recording of the beginning for your free trial session in order to help us improve the user experience of our products.
If you consent, the information that is collected includes what is visible on the screen during the first 2 hours of your free trial, as well as your interactions with our apps (where you click, which menu you open, etc.). This data is consolidated in the form of a video that our User Experience experts can watch for a limited time.
This will likely include some personal data such as names, emails, phone numbers, pictures, depending on what real-world information you input into your database during the recording period. Password fields and other sensitive fields are automatically excluded from the recording, but we cannot entirely exclude the possibility that some sensitive information may be recorded, depending on where you type it.
The other sections of this Policy explain:
- how we process this data,
- how long we keep it,
- and how you can access or request deletion of this data
- and which third-party service providers are involved.
If you do not consent or if we do not offer you the option to opt-in, your trial session will not be recorded and no data will be collected for this purpose.
Github.com Account Data: When you subscribe to the Prosolutions Online platform and create your project, the platform requires authorization to access your Github.com account, which includes an OAuth token granting access to your account, and later, the contents of your project repository.
In-App Purchase (IAP) Transaction Data: When you use Odoo on the Odoo Cloud or on your own self-hosted deployments, some optional "In-App Purchase" services may be active by default. This typically includes auto-completion features to help you quickly input client and supplier info, as well as integration with third-party service providers for sending and receiving SMS, paper letters, etc.
How we use this information
Accessing, Updating or Deleting Your Personal Information
Account & Contact Data: You have the right to access and update personal data you have previously provided to us. You can do so at any time by connecting to your personal account on prosolutions.online. If you wish to permanently delete your account or personal information for a legitimate purpose, please contact our Helpdesk to request so. We will take all reasonable steps to permanently delete your personal information, except when we are required to keep it for legal reasons (typically, for administration, billing and tax reporting reasons).
Job Application Data: You may contact us at any time to request access, updates or deletion of your application information. The easiest way to do it is to reply to the last message you exchanged with our Human Resource personnel.
Customer Database:You can manage any data collected in your databases hosted on Prosolutions.online at any time, using your administration credentials, including modifying or deleting any personal data stored therein.
At any time you can export a complete backup of your database via our control panel, in order to transfer it, or to manage your own backups/archive. You are responsible for processing this data in compliance with all privacy regulations.
You may also request the deletion of your entire database via your control panel, at any time.
When you use the Odoo Database Upgrade service, your data is automatically deleted after your upgrade was successfully completed, and may also be deleted upon request from you.
Free Trial Session Recording: You may contact us at any time to request access to or deletion of the recording of your trial session (see contact info below). Please remember to include the name or the URL of your database (e.g. mydatabase.prosolutions.online) to allow us to retrieve your specific recording. Recordings are automatically destroyed after 2 months, so if your trial is older than that the data does not exist anymore.
The other sections of this Policy explain :
- what is recorded,
- how we process this data,
- how long we keep it
- and which third-party service providers are involved.
Github.com Account Data: You can view and manage the project repository data collected from your Github.com account directly on Prosolutions Online.
You may request the deletion of this information via your control panel on Prosolutions Online, at any time.
You can also request the deletion of your Github.com OAuth token by simply logging out from Prosolutions.online.
Safety Retention Period: we retain a copy of your data in our backups for safety reasons, even after they are destroyed from our live systems. See Data Retention for more details.
Third Party Service Providers / Subprocessors
In order to support our operations we rely on several Service Providers. They help us with various services such as payment processing, web audience analysis, cloud hosting, marketing and communication, etc.
Whenever we share data with these Service Providers, we make sure that they use it in compliance with Data Protection legislation, and that the processing they carry out for us is limited to our specific purpose and covered by a specific data processing contract.
Below is a list of the Service Providers we are currently using, why we use them, and what kind of data we share with them.
These third-party service providers are processing data for which Odoo is Controller or Processor, on behalf of Odoo.
Privacy & Security
|Infrastructure and hosting of Prosolutions.online and Odoo Online (SaaS), DDOS Protection.||Hosted by OVHCloud: Production data from Prosolutions.online and its affiliate services, including Odoo Online (SaaS) Customer Databases.
Data Center Certifications: ISO 27001, SOC 1 TYPE II, SOC 2 TYPE II, PCI-DSS, HDS, CISPE, SecNumCloud, CSA STAR.
Privacy & Security
|Infrastructure and hosting of Odoo Online (SaaS), Prosolutions.online (PaaS), DDOS Protection.||Hosted by Google: Production data from affiliate services, including Odoo Online (SaaS) and Prosolutions.online (PaaS) Customer Databases. Data Center Certifications: ISO 27001, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC3, PCI-DSS, HIPAA, HDS, CISPE, CSA STAR .|
|Amazon Web Services, Inc.
Privacy & Security
|Infrastructure and hosting.||Hosted by AWS: The Odoo Database Upgrade services, including Customer Databases currently being upgraded. Data Center Certifications: ISO 9001, ISO 27001, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC3, PCI-DSS, HIPAA, HDS, CISPE, CSA STAR|
Security & Privacy
|Temporary free trial recordings for users who consent to the UX improvement program.||Shared with FullStory: video-like recording of your screen during the first 2h of your free trial session + FullStory cookie.|
B. Third-party Processors and Controllers
These third-party service providers are processing data for which Odoo is a Controller, as Processors, on behalf of Odoo, or they are receiving such data as Controllers, for the specific purpose of performing the services they have been contracted to provide.
Account & Contact Data: we will only retain such data as long as necessary for the purpose for which it was collected, as laid out in this policy, including any legal retention period, or as long as necessary to carry out a legitimate and reasonable promotion of our products and services.
Job Application Data: If we do not hire you, we may keep the information you provide for up to 2 years in order to contact you again for any new job proposition that may come up, unless you ask us not to do so. If we hire you, your personal information will be stored for the duration of your employment contract with us, and afterwards, during the applicable legal retention period that applies in the country where we employed you.
Browser Data: we will only retain this data for a short period of time, generally 2 months, unless we need to keep it in relation with a legitimate concern related to the security or performance of our services, or as required by law.
Customer Database: we will only retain this data as long as necessary for providing the services you subscribed to. For databases hosted on the Odoo Cloud, if you cancel the service your database is kept deactivated for 3 weeks (the grace period during which you can change your mind), and then destroyed. For databases uploaded to the Odoo Database Upgrade website, your database is kept for up to 4 months after the last successful upgrade, and may be deleted earlier upon request.
Free Trial Session Recording: The recordings are automatically deleted after 2 months, and may be deleted earlier once they have been processed, or considered irrelevant, or upon request.
Github.com Account Data: we keep this data as long as your Prosolutions.online subscription is active, except the OAuth token which is deleted after 2 days, or as soon as you logout from Prosolutions.online.
Safety Retention Period: As part of our Security Policy, we always try to preserve your data from accidental or malicious deletion. As a result, after we delete any of your personal information (Account & Contact Data) from our database upon request from you, or after you delete any personal information from your database (Customer Database), or if you delete your entire database, it is not immediately deleted from our backup systems, which are secured and inalterable. The personal data could remain stored for up to 12 months in those backups, until they are automatically destroyed.
We commit not to use those backup copies of your deleted data for any purpose except for maintaining the integrity of our backups, unless you or the law require us to do so.
Physical Data Location / Data Transfers
Hosting Locations: customer databases are hosted in the Odoo Cloud Region closest to where they are based, and can request a change of region (subject to availability):
- americas (Canada , United States)
- asia (Singapore, Taiwan)
- europe (France , Belgium )
Backup Locations: backups are replicated on multiple continents in order to meet our Disaster Recovery objectives, and are located in the following countries, regardless of the original hosting region:
- Canada and France
For more details regarding our hosting services, see our Cloud Hosting SLA .
Odoo Database Upgrade Locations: Customer databases are upgraded either on their current hosting locations (see above) or in our Ireland data center (AWS).
For customers concerned about EU data protection regulations, countries with a sign in the above lists are in EU or currently subject to an adequacy decision from EU authorities.
Third Party Disclosure
Cookies are small bits of text sent by our servers to your computer or device when you access our services. They are stored in your browser and later sent back to our servers so that we can provide contextual content. Without cookies, using the web would be a much more frustrating experience. We use them to support your activities on our website, for example your session (so you don't have to login again) or your shopping cart.
Here is an overview of the cookies that may be stored on your device when you visit our website:
|Category of Cookie||Purpose||Cookies|
|Session & Security||Authenticate users, protect user data and allow the website to deliver the services users expects, such as maintaining the content of their cart, or allowing file uploads.
The website will not work properly if you reject or discard those cookies.
|Preferences||Remember information about the preferred look or behavior of the website, such as your preferred language, region and timezone. Your experience may be degraded if you discard those cookies, but the website will still work.||
|Interaction History||Users to collect information about your interactions with the website, the pages you've seen, and any specific marketing campaign that brought you to the website. We may not be able to provide the best service to you if you reject those cookies, but the website will work.||
|Advertising & Marketing||Used to make advertising more engaging to users and more valuable to publishers and advertisers, such as providing more relevant ads when you visit other websites that display ads or to improve reporting on ad campaign performance.
Note that some third-party services may install additional cookies on your browser in order identify you.
|Analytics||Understand how visitors engage with our website, via Google Analytics. Learn more about Analytics cookies and privacy information.
The website will still work if you reject or discard those cookies.
or contact us via email at
or by post:
Prosolutions Online - Data Protection
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